What was the starting point?
The organization had a multi-unit structure made up of general secretariats and affiliated units. Its pay structure included organization-specific allowances, bonuses and grade progressions, while leave, overtime and expense approvals ran through different approvers in each unit. The organization needed a lasting support model that would run these rules accurately and traceably in a single SAP landscape.
Which processes did the support cover?
On the payroll side, the work covered organization-specific allowance and bonus calculations, grade progressions, net-to-gross calculations, pay slip adjustments, severance and notice pay calculations, military service buyback, and annual tax adjustments. Organization-specific rules, such as linking flat-rate payments to overtime, were built into the system.
In time management, leave requests were automated, and leave and overtime approvals were moved to Fiori apps. In travel and expenses, notification and approval workflows were reorganized.
How were approval workflows managed?
Approval routes, which differed between units, were kept up to date together with the organizational structure; approvers were defined for newly opened workplaces and units. Purchasing and expense approvers were set up the same way, so that employee requests reached the right person.
How was support delivered?
Support was delivered through scheduled on-site days, remote support and request-based solutions. Technical tasks such as refreshing test systems from production were also handled by the same team, so changes could be tested with current data before going live.
Assessment
In organizations with many organization-specific pay components, clearly defining the calculation rule for each component in the system and tying approval routes to the organizational structure reduces both payroll errors and approval delays.
Frequently Asked Questions
Which SAP HR areas did the support cover?
Payroll, time management, travel and expenses, organizational management, and employee and manager self-service apps in Fiori.
How were organization-specific pay components managed?
Calculation rules for components such as allowances, bonuses and grade progressions were defined in SAP payroll and updated as regulations changed.
How were approvals handled?
Leave, overtime and expense approvals were handled in Fiori apps, using approval routes tied to the organizational structure.