What are the key results?
A single source of employee data: With Employee Central, employee data for stores and headquarters was consolidated in a single cloud system.
End-to-end talent processes: Recruiting and Learning were added to the same platform in 2026, making candidate, new hire and training information trackable in a single system.
Operational continuity during the transformation: Half of the requests with “Very urgent” priority were closed within one day; day-to-day HR operations were supported throughout the transformation.
What was the starting point?
At retailers with wide store networks, hires, exits and role changes happen at high frequency. The company needed a cloud infrastructure that would capture this movement in a single, up-to-date set of employee data and remain open to new HR processes.
What approach was taken?
The transformation progressed in phases. Roughly four fifths of the requests were changes that adapted the system to business requirements; the payroll and integration side was managed by the same team throughout the transformation.
Where does it stand today?
Employee data, recruiting and learning processes run on the same cloud platform.
Assessment
In cloud HR transformations, first consolidating employee data in a single source and then adding processes on that foundation in phases reduces transition risk.
Frequently Asked Questions
Which SuccessFactors modules are used?
Employee Central, Recruiting, Learning and performance management, together with the payroll and integration side.
How did the transformation progress?
In phases: employee data was first consolidated in Employee Central, then recruiting and learning processes were added.
How quickly are urgent requests closed?
Half of the “Very urgent” requests were closed within one day.