What was the starting point?
Airport stores mean round-the-clock service, frequently changing shifts and heavy overtime. Employees needed to submit leave and shift requests quickly, managers needed to approve them on the floor, and every transaction had to be reflected accurately in payroll. What the company needed was an SAP support model that put time management at the center and stayed close to users.
How were time management and self-service set up?
As part of the support, a series of applications was developed on SAP Fiori: leave requests, overtime requests, shift swaps, personal data updates and help requests now run with approval workflows on mobile and web. A time management cockpit was built for HR teams, and exception approver setups specific to operational units were defined.
Behind the scenes, new shift codes and work schedules, annual leave accrual rules, leave reconciliation forms and notification e-mails to managers are updated regularly.
What is in place on the payroll and performance side?
Payroll support covers SGK (Social Security Institution) hiring, termination and medical leave integrations, wage garnishment deductions, bank payment files, and payslip and payroll summary reports. Custom information fields for employees' visa and travel documents, employee turnover and job change reports, integration of personnel data with systems on the airport side, and the system upgrade were also handled within this scope.
In a separate project, SuccessFactors Performance & Goals was set up: competency assessment forms, a multi-rater feedback process, manager guides for mobile use, and employee data integration between SAP and SuccessFactors were rolled out. Forms and reports are updated with IKSAP's support in every review cycle.
Where does it stand today?
Employees submit leave, overtime and shift requests through Fiori apps; approved transactions flow into payroll via time and attendance. The performance cycle runs in SuccessFactors, and employee data stays current between the two systems through integration.
Assessment
In retail companies with shift-based staff, time management should be treated not as a sub-step of payroll but as the daily experience of employees and managers. Moving request and approval steps to mobile apps reduces time and attendance errors at the source, before they reach payroll day.
Frequently Asked Questions
Which processes run on SAP Fiori apps?
Leave requests, overtime requests, shift swaps, personal data updates and help requests; there is also a time management cockpit for HR teams.
Which system is used for performance management?
SAP SuccessFactors Performance & Goals; competency assessment and multi-rater feedback processes run in this setup.
What does payroll support cover?
SGK integrations, wage garnishment deductions, bank payment files, payslip and payroll summary reports, and custom HR reports.