What are the key results?
A single point of contact: Cloud HR and on-premise payroll were supported by the same team; data flow between the two systems was monitored from a single point.
Meeting needs within the system: With 521 change requests, new HR requirements were met within the system.
Uninterrupted continuity: Support continued in every year of the 2020–2026 period; the rules and past decisions for both systems were retained within one team.
What was the starting point?
Technology companies look for the flexibility of the cloud in HR and for high accuracy in payroll. The company needed a support model that would connect the two systems and manage both at the same service level.
What approach was taken?
Roughly three quarters of the requests related to SuccessFactors and one fifth to payroll. Having support and development in the same team made it possible to assess the impact of cloud changes on payroll in advance.
Where does it stand today?
The hybrid structure runs HR processes in the cloud and payroll on premise under a single support model, laying the groundwork for moving payroll to the cloud as well in the future.
Assessment
In hybrid HR architectures, bringing cloud and payroll support together in one team reduces the risk of integration-related issues being left without an owner.
Frequently Asked Questions
What does a hybrid HR structure mean?
Core HR and talent processes run in the cloud in SAP SuccessFactors, while payroll runs in an on-premise SAP system; the two systems are integrated.
Which areas does the support cover?
SuccessFactors, payroll, personnel management, performance management and the integration between the two systems.
How long has the relationship been in place?
According to records, since 2020, without interruption every year.